Everything about my new Fern Executive chair is Excellent - from the purchasing to shipping, customer service, and the actual chair.
Shipping: The chair was shipped in a box which is Very easy to open and maneuver the chair out of. I put off ordering this chair for quite a while because I didn't know how I would handle unboxing it but it turned out to be simple and doable even for a smaller-framed woman.
Customer Service: Very responsive and helpful with questions.
Chair: Comfortable beyond my expectations. As I sit in it and lean back it feels like it was custom made for me. Every adjustment on the chair customizes it further. My favorite is the forward seat tilt as it helps me maintain better posture while working. Minor concerns: the seat is a little firm and the headrest does not go low enough for a 5'4" person (I think it was made with taller people in mine). Neither of those makes my new Fern chair any less than Excellent, though.