Frequently Asked Questions

ACCOUNT

Do I need an account? What are the benefits?

You are not required to create an account; however, having an account will provide an expedited checkout process as well as a customized shopping experience. If you are an employee of a company set up with a Haworth discount program, you must create an account and log in to receive/view your discounts.

 

I forgot my password. What do I do?

If you have forgotten your password, no need to worry – simply click on the “Forgot your password?” link on the log in screen and enter in your email. If you need further assistance, please send us an email at Haworth.on-linestore@Haworth.com and we will assist with resetting your password.

 

GENERAL

How can I contact Haworth?

For questions related to the Haworth Store, please email Haworth.on-linestore@Haworth.com, call 877-HAWORTH, or use our live chat feature at the bottom of the page. We are available Monday through Friday between the hours of 8:00am-5:00pm EST. If you are looking for more information about Haworth, please visit our website here.

 

How quickly until my items ship?

In stock items ship within three business days. If for some reason the item you wish to purchase is not in stock, a lead time will be listed.

 

How accurate are the colors shown for each item?

We make every effort to display the colors of our items as accurately as possible; however, the images shown and color representations are subject to your monitor quality and screen resolution settings.

 

Where can I see items in person?

You may contact one of Haworth’s showrooms or dealers to view items in person.

 

Can I request a fabric or finish swatch before ordering?

While we may not be able to accommodate all fabric swatch requests, we will do our best to assist you prior to your purchase. Should you have a question about fabrics or finishes, please contact us at Haworth.on-linestore@Haworth.com or 877-HAWORTH.

 

Do your items require assembly?

Some items may require light assembly. Rest assured we have made the assembly process as easy as possible and step-by-step instructions will be included for you to follow. If needed, information can be found on our Product Instructions page.

 

Where are your items manufactured?

Most of our items are manufactured at various manufacturing plants within the United States. The base of our Upside Sit-to-Stand Table is manufactured in China.

 

I am having a problem with my item. What should I do?

For any questions or issues pertaining to a Haworth item you have purchased, please email us at Haworth.on-linestore@Haworth.com, call us at 877-HAWORTH, or use our live chat feature at the bottom of the page.

 

Can I purchase replacement parts through your site?

Yes! We offer a few replacement parts for purchase – please visit our Replacement Parts page. If a replacement part is needed but not listed on our site, please contact us at Haworth.on-linestore@Haworth.com or 877-HAWORTH for assistance.

 

How do I care for my item once I have received it?

Each item has unique care and maintenance instructions. For assistance, please feel free to email us at Haworth.on-linestore@Haworth.com, call us at 877-HAWORTH, or use our live chat feature at the bottom of the page.

 

WARRANTY

Is there a warranty on the items you sell?

Absolutely! You can find the standard Haworth warranty here. All products, excluding the Assure Office Chair, are covered under this standard warranty.

 

What if I encounter an issue with my item while it is under warranty?

Please email us at Haworth.on-linestore@Haworth.com, call us at 877-HAWORTH, or use our live chat feature at the bottom of the page.

 

ORDERS

Do I have to pay sales tax?

Yes, Haworth is required to charge sales tax in all states. Tax is calculated in the shopping cart and is based on the shipping address. Please note – Haworth Store no longer accepts government and/or tax-exempt orders. Any order placed through the Haworth Store will be charged and processed with sales tax. If you are a non-profit organization or government agency, please contact your nearest Haworth dealer to place your government or tax-exempt order.

 

How can I pay for my order?

For your convenience, we accept Visa, MasterCard, American Express, and Discover credit and debit cards.

 

When will my credit card be charged?

Your method of payment will be charged when you place your order.

 

Can I cancel or change an order?

If you would like to change or cancel your order, please contact us immediately. Our in stock items ship from our fulfillment center within three business days. If we are able to change or cancel your order before it gets shipped, we will, but there is no guarantee we will be able to do so.

 

SHIPPING

Where do you ship?

Items bought from the Haworth Store ship within the contiguous United States. If you are looking to purchase in Hawaii, Alaska, or internationally, please use our dealer locator to find a Haworth dealer near you.

 

How do you ship and how much does it cost?

We offer FREE ground shipping on all orders!

 

Do you provide expedited shipping options?

Unfortunately, we are not able to provide expedited shipping at this time; however, unless noted otherwise, your order will ship from our fulfillment center within three business days.

 

Can I track my order once it ships?

You can! Shortly after placing your order you will receive an order confirmation via email. Unless noted otherwise, your order will ship from our fulfillment center within three business days. Once your order has shipped, we will email you with tracking information so you know exactly when you will receive it. As always, please feel free to contact us should you have any questions or concerns about an order.

 

Will all items in my order ship together?

As long as all items within your order are in stock, all items will ship together (with the exclusion of Ergotron items). Ergotron items will always ship separately.

 

How long will my order be in transit?

Depending on your location, you can expect your order to deliver in 3-5 days after it has shipped from our fulfillment center. We will email you tracking information once your order has shipped so you know exactly when you will receive it.

 

RETURNS

How do I return an item?

If for any reason you would like to return your item(s) purchased through the Haworth Store, we will accept returns within 30 days from the date you received your item(s). Item(s) must be returned in original packaging; if you previously disposed of your original packaging, please contact us at Haworth.on-linestore@Haworth.com or 877-HAWORTH for assistance. If you haven’t already, please visit our Return Policy page for more information.

 

Is return shipping free?

Yes, returns are always free! Please contact us at Haworth.on-linestore@Haworth.com to receive a return shipping label or get your return scheduled. If you haven’t already, please visit our Return Policy page for more information.